PEX Network Annual Report 2016 - Emergence: The Future of Operational Excellence
The business landscape has changed dramatically over the past decade. Digital technology has had wide reaching consequences in enabling new ways of working and driving changing business models. The demographics of both customers and employees have also shifted enormously, opening up new opportunities for process change and innovation but also increasing pressures on business to raise productivity and efficiency.
These changes have brought with them entirely new ways of thinking about business operations and processes.
But what will the future hold? What are the demographic and economic trends that will shape markets and businesses tomorrow? Which technologies will drive fundamental changes to our ways of working, living and developing as individuals and employees? More importantly, what will the impact of these big picture changes be on approaches to Operational Excellence?
Find out how leading practitioners and businesses are positioning themselves for success in PEX Network’s exclusive report “Emergence: The Future of Operational Excellence.”
Download the report now to find out:
- How the rise of the Millennial Generation is reshaping the customer experience and driving the need for simpler, faster processes
- Why operational excellence programs need to get more strategic and how you can make the shift
- The ways that new technologies – Robotics, Low Code, Artificial Intelligence, Data Analytics, and Process Automation – are causing fundamental change to business processes and how you can start to effectively capitalize on them to promote operational excellence
- The skills and capabilities you need to develop now and in the future to better support your business to achieve true process and operational excellence
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