CLIC into place
Process improvement, customer service and productivity
In this week's episode of the PEX Network Podcast, our host Seth Adler talks to transformation agent Fabrice Etcheverry of Solvay about 'CLIC' - injecting continuous improvement, delivering customer satisfaction and productivity into the business.
'We noticed when we started a problem with a lot of silos at first. From lots of silos we needed to move towards much more collaboration. That's out first 'C'. Our second 'C' is how we move from where we were after three years... Our internal customers saw only the heaviness of the organisation once it was created and they didn't see the benefit. So you need to be much more customer oriented — and see that your mindset is more customer oriented.'
Listen to the full interview: