Uber's process excellence leader reveals biggest PEX challenges

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SEE ALSO: Video: Uber Reveals Biggest Challenges with Process Excellence Process excellence and customer experience is at the heart of Uber’s success. One of the biggest challenges with process excellence is its decentralised network, said Martin Rowlson, Global Head of Process Excellence at Uber during Process Excellence Europe 2017.“It is challenging to understand what people are doing. Everyone is trying to solve the same problem in different ways,” Rowlson said.Uber is a global online t...
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