The CEO Perspective: Leadership and Customer-Centricity




There are no short-cuts to creating a customer-centric organization. It gets built brick by brick when a company has a committed leadership and a drive to make it happen. And this gets propelled by none less than the CEO. The CEO has to bring customer at the centre of the organization and drive this with a missionary zeal. While I don’t want to generalise but there are only handful of CEOs who do this. Today I am going to talk about one CEO whose passion for customer-centricity is transforming I...
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