The CEO Perspective: Leadership and Customer-Centricity

Add bookmark
There are no short-cuts to creating a customer-centric organization. It gets built brick by brick when a company has a committed leadership and a drive to make it happen. And this gets propelled by none less than the CEO. The CEO has to bring customer at the centre of the organization and drive this with a missionary zeal. While I don’t want to generalise but there are only handful of CEOs who do this. Today I am going to talk about one CEO whose passion for customer-centricity is transforming I...

Latest Webinars

From Chaos to Clarity – A Playbook for Orchestrating Outcomes at Scale

2025-12-02

11:00 AM - 12:00 PM SGT

Join us for the final webinar of Making AI Work Webinar Series. Uncover the path to reducing complex...

End-to-end portfolio and asset management transformation with Powerco and TNB

2025-10-23

01:00 PM - 02:00 PM SGT

This session goes beyond theory, offering concrete examples of how two transmission and distribution...

AI that decides: Unlocking strategic advantage through optimization

2025-10-22

11:00 AM - 12:00 PM EST

AI isn't just about prediction or generation; optimization is key to making decisions grounded in re...

Recommended