Process professionals, do you really care about the customer experience?
There’s not a company on the planet that does not pay lip service in some way to customers. But what makes the difference between a customer experience strategy that fails to deliver and one that truly "wows" your customers?
PEX Network is running a survey to find out, and we’d love your help.
We’re trying to find out the most crucial "ingredients" for creating exceptional customer experiences and what companies view as the greatest barriers to making their vision a reality. What role are process professionals playing in this era of the "Age of the Customer" and what are the new and emerging tools and techniques that you find helpful?
We’ll be publishing the full results of this survey September 2014 and as a thank you for participating, we will send all participants a complimentary copy.
Take the survey now! Click here.