TeamViewer enhances intelligent automation & streamlines operations with new unified platform

Global digital workplace solutions firm TeamViewer released TeamViewer ONE, a new platform that enhances intelligent automation and streamlines operations.

Powered by advanced artificial intelligence (AI) features, TeamViewer ONE is designed to help organizations reduce downtime, optimize IT support and elevate employee experience at scale.

The company presented the new platform at the Gartner Digital Workplace Summit in London.

How TeamViewer ONE enhances intelligent automation & streamlines operations

Managing a patchwork of disconnected IT tools has become a significant challenge for organizations, leading to increased complexity, higher costs and operational inefficiencies. Many IT leaders are now prioritizing vendor consolidation to streamline operations and reduce these burdens, a shift that highlights the demand for unified platforms that simplify IT operations while boosting performance, security and scalability.

TeamViewer ONE was built to meet this need, according to the announcement. It is the “first unified digital workplace platform” that brings together real-time device monitoring, intelligent automation, secure remote access and contextual diagnostics in a single, scalable solution, TeamViewer stated.

It empowers organizations of all sizes to reduce tool sprawl, streamline operations and deliver exceptional digital experiences across a distributed workforce, spanning traditional IT endpoints as well as a wide range of connected and operational technology devices.

“The digital workplace is no longer a future vision, it’s the reality of how every business operates today,” said Mark Banfield, chief commercial officer at TeamViewer. “Almost all workplaces are digital nowadays and companies need to support their employees whether they work in an office, at home, on the shopfloor or out in the field.”

As the number of tools and technologies has exploded, so has the complexity for IT teams and end-users, Banfield added. “With TeamViewer ONE, we’re helping customers cut through that complexity with a unified platform that meets their needs today and evolves with them tomorrow – whether they’re just starting out or managing thousands of endpoints globally.”

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TeamViewer ONE combines capabilities to enhance efficiency and productivity

TeamViewer ONE combines multiple capabilities to enable businesses to create a more connected, efficient and productive environment where employees stay engaged and supported with minimal distractions, according to the firm. It brings together remote monitoring and management (RMM), remote connectivity, digital employee experience (DEX) and AI-powered features into one comprehensive solution under a single license.

• TeamViewer RMM: Proactive device monitoring and management with built-in endpoint security, mobile device management (MDM) and patching helps IT teams stay ahead of potential issues, reduce disruptions and ensure device compliance across the workforce.
• TeamViewer Intelligence: AI-driven support tools like CoPilot provide real-time diagnostics and context-aware troubleshooting recommendations, while Session Insights generate automatic, structured reports to help IT teams analyze trends and improve performance.
• TeamViewer Remote Connectivity: Secure, reliable and industry-leading remote access and control, enabling IT teams to provide seamless assistance across distributed workforces and devices.
• TeamViewer DEX: With real-time visibility into endpoint health, performance trends and user-impacting issues, DEX allows IT to prioritize actions that drive productivity, reduce downtime and foster long-term employee engagement.

Image credit: TeamViewer

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