Apromore launches Performance Insights Copilot for AI-driven process optimization

Apromore announced the launch of Copilot for Performance Insights for artificial intelligence (AI) driven process optimization. It is the latest addition to the firm’s generative AI assistant portfolio and a key new capability in the version 10.4 platform update.

Purpose-built for today’s business landscape with rising cost pressure, compliance risk and expanding customer expectations, Copilot for Performance Insights helps business and operations leaders rapidly uncover process bottlenecks, benchmark team performance and prioritize agentic automation opportunities using insights grounded in data, according to the announcement.

Apromore version 10.4 also introduces task screenshot capture-and-replay, which automatically captures and replays user interactions correlated to specific tasks or steps in a process and process model syntax and style checker, which validates process models automatically for compliance with modeling standards.

AI-driven process optimization

With Copilot for Performance Insights, Apromore is expanding its vision for AI-assisted, data-driven decision making at scale, stated a press release.

Business users can now ask natural-language questions for diagnostic and comparative performance analysis such as:

• Which region has the slowest claim resolution times, and can this be attributed to higher rework?
• Are email claims more prone to rework than online ones in Q2 2025?
  Where do we have role capacity bottlenecks?
• For 2025 Q1 claims with claim value exceeding $10,000, which channel experienced the highest rework rate?

Apromore Copilot delivers clear, reproducible answers backed by advanced statistical methods. Organizations can compare performance across regions, channels and product lines, helping executives cut costs, accelerate SLA compliance and scale customer-centric best practices across the enterprise. 

Early adopters of Copilot for Performance Insights have reported measurable gains, according to Apromore. One global insurance provider saw a substantial reduction in rework rates within two months, while another financial services firm identified best practices across five regions, cutting complaint resolution time and reducing error rates.

“Executives don’t want more dashboards, they need answers they can trust,” said Prof. Marlon Dumas, co-founder and chief product officer (CPO) at Apromore. “Apromore Copilot transforms process optimization into a conversation, so leaders can quickly diagnose what’s wrong, learn from what’s working and act with speed and confidence.”

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Making AI-enhanced process intelligence a reality

Apromore’s evolving Copilot capabilities make enterprise-grade AI-driven process intelligence accessible to non-technical users, enabling business users to navigate models, diagnose compliance risks and optimize processes simply by asking questions, the firm stated.

Unlike generic analytics or AI chatbots, Apromore Copilot combines the ease of generative AI with the capabilities of process mining and simulation. Every recommendation is explainable, reproducible and auditable.

“As AI matures, the differentiator isn’t just intelligence, it’s trust. With Copilot for Performance Insights, we’re making AI actionable, auditable and enterprise-ready,” said Brandee Sanders, chief marketing officer (CMO) at Apromore.

Almost a quarter of surveyed organizations (23 percent) use process intelligence to support business transformation, the PEX Report 2025/26 indicates. Meanwhile, 22 percent are looking to invest in process intelligence tools in the next 12 months.

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