Lean Six Sigma for Improved IT Quality



Diana Davis
03/28/2012

How can Lean Six Sigma be used in an IT environment? In this Process Perspectives podcast, Gene Rogers, Director of IT Service Quality at Baker Hughes explains how Lean Six Sigma is applicable to IT Service Quality, discusses why he thinks IT could be leveraged more strategically to drive end to end improvement across the business, and hear what he thinks the "perfect" IT organization would look like.