Robotic process automation (RPA) strengthens finance systems in US hospitals

US healthcare organizations are increasingly adopting robotic process automation (RPA) to simplify finance operations and minimize errors as they deal with the dual challenge of rising costs and increasing administrative complexity, according to IBN Technologies.

The combination of strict regulations and mounting administrative work is making it harder for healthcare finance teams to maintain smooth operations. To overcome these pressures, many firms are integrating RPA to help ensure speed, accuracy and uninterrupted financial performance.

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RPA is transforming healthcare financial processes

Healthcare staff are reporting exhaustion and delays, particularly with labor-intensive functions like billing, compliance and claims processing, stated IBN Technologies. Healthcare organizations are adopting RPA tools to enhance financial management and reduce strain on in-house teams.

This shift improves compliance, reduces manual errors and accelerates high-volume processes. Benefits include faster turnaround times, improved visibility into revenue streams and streamlined handling of financial complexities.

For example, California-based hospitals have applied RPA to automate everyday financial operations. Outcomes included a 30 percent improvement in turnaround speed, real-time data enhancements in 40 percent of units and a 25 percent reduction in support-related expenses, according to IBN Technologies.

In Ohio, a healthcare network used RPA to optimize billing, patient intake and claims handling. This resulted in a 25 percent reduction in overhead costs, 40 percent higher accuracy in data capture and over 30 percent quicker completion of routine tasks.

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The RPA market is evolving

Analysts view RPA as a strategic response to regulatory demands and persistent workforce shortages, making it vital for sustainable performance.

The global RPA market is projected to reach a value of US$46.66 billion by 2034, growing at a CAGR of 23.13 percent, according to data from The Research Insights.

“The RPA market is at a pivotal inflection point,” said Arthur Villa, senior director, analyst at Gartner. “In 2024, the market generated $3.8 billion in revenue representing a healthy 18 percent increase YoY. However, [artificial intelligence] AI innovations have introduced alternatives to traditional deterministic RPA along with the rise of enterprise automation platforms such as business orchestration and automation technologies (BOAT).”

RPA success factors

The most important success factors of RPA span strategy, technology, people and processes. They include:

• Clear process selection
• Executive sponsorship and stakeholder buy-in
• Strong governance and change management
• Scalable and secure RPA infrastructure
• Skilled teams and collaboration
• Continuous improvement and maintenance
• Integration with broader automation strategies

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