10 RPA tools for achieving process excellence

Robotic process automation (RPA) is technology that uses software ‘robots’ (bots) to automate repetitive, rule-based tasks within business processes. For years, RPA has been a stalwart of process excellence strategies.

The bots mimic human actions in digital systems, handling tasks like data entry, form filling and report generation, aiming to increase efficiency, reduce errors and free up human workers for more complex, strategic tasks.

The global RPA market is projected to reach a value of US$46.66 billion by 2034, growing at a CAGR of 23.13 percent, according to separate data from The Research Insights. The RPA market is being driven by businesses’ need for improved operational efficiency and cost savings.

“The RPA market is at a pivotal inflection point,” said Arthur Villa, senior director, analyst at Gartner. “In 2024, the market generated $3.8 billion in revenue representing a healthy 18 percent increase YoY. However, (artificial intelligence) AI innovations have introduced alternatives to traditional deterministic RPA along with the rise of enterprise automation platforms such as business orchestration and automation technologies (BOAT).”

Here are 10 RPA tools that can help businesses achieve process excellence.

1. Appian RPA

Appian RPA is a cloud-native technology that integrates with Appian’s full-stack automation platform, which includes workflow and AI, to help organizations increase efficiency, reduce errors and free up human workers for more complex and strategic initiatives.

2. Automation 360

Automation 360 is a cloud-native, RPA platform developed by Automation Anywhere, designed to automate business processes across various systems and applications. It combines an intuitive, browser-based user experience for business users to automate tasks with robust tools for developers to build complex automation solutions.

The platform integrates AI and machine learning, offering capabilities for intelligent automation, pre-built bots and cloud-powered scalability to enhance efficiency, reduce costs and free up human employees for higher-value work.

3. IBM RPA

IBM RPA is an enterprise solution helps businesses improve efficiency and productivity by handling routine activities like data entry and processing, freeing up employees for higher-value work. Key features include a low-code platform for bot development, embedded AI capabilities for more intelligent automation and flexible deployment options (cloud or on-premises).

4. Laiye

Laiye provides an RPA solution that integrates advanced AI and optical character recognition (OCR) for data processing and offers a comprehensive platform for building, deploying and managing these automation workflows. Key features include pre-set commands, AI-driven data extraction, cross-system compatibility and a user-friendly interface to enable human-computer collaboration.

5. Microsoft Power Automate

Microsoft’s RPA solution, Power Automate, a comprehensive platform that helps businesses speed up processes, reduce errors and free up employees for higher-value work by automating tasks like data entry, file manipulation and form completion across various applications, even those lacking APIs.

6. SAP Intelligent RPA

SAP Intelligent RPA enables users to design process automations within the Cloud Studio by creating end-to-end workflows and generate packages into the Cloud Factory powered by SAP BTP to configure and execute these packages with agents. Agents running on workstations can work as a digital assistant (attended automation) or as a digital worker (unattended automation).

SAP Intelligent RPA also enables business users and technologists to become citizen developers. With powerful yet intuitive low-code and no-code capabilities, the solution supports users in driving automation by tapping into the expertise of citizen developers.

7. Pega RPA

Pega RPA by Pegasystems provides a complete set of tools to build, deploy and manage bots to automate tasks across different software applications. It streamlines workflows by acting as a bridge between systems to accelerate processes, reduce errors and free up employees for higher-value work.

Pega RPA uses tools like Pega Robot Studio for creation, Pega Robot Runtime for execution and Pega Robot Manager for centralized control and monitoring of attended and unattended bots.

8. RPA Hub

ServiceNow’s RPA Hub is the centralized platform within the ServiceNow ecosystem for managing, monitoring and orchestrating RPA bots and workflows. It acts as a control center, enabling administrators to build, deploy and manage automated tasks across various business applications, including those without APIs, by providing tools to design automations, monitor bot performance and ensure compliance.

9. SS&C Blue Prism

SS&C Blue Prism is an enterprise RPA and intelligent automation (IA) platform that emulates human actions across various existing applications. The software allows businesses to accelerate digital transformation, increase efficiency and improve accuracy through solutions delivered via cloud or on-premise environments.

10. UiPath RPA

The UiPath RPA platform provides tools for designing, deploying and managing software robots through a user-friendly, visual drag-and-drop interface, allowing users to automate processes without extensive coding.

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