Orchestrating an Effective Operating Model for RPA – Guidelines for CXOs
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This paper identiﬁes the critical success factors involved in robotic process automation (RPA) implementation, and outlines appropriate roles for business operations and IT teams, based on their respective core competencies. It distills the experience of early RPA adopters to chalk out a roadmap for embedding an effective operating model, and also provides design and execution-related guidelines for smooth pilots and hassle-free production, maintenance, and support.
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Key factors for designing a systematic operating model framework for RPA initiatives
Best practices for architecting and executing RPA
The roles of Operations and IT across the entire RPA Programme
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