Today’s Key to Business Excellence – ‘Bot-enabled Solutions

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Founded in 1835 and headquartered in Australia, ANZ is one of the four largest Australian banks, ranked in the top 25 banks globally by market capitalisation, employs ~49,000 staff and operates in 34 markets globally.  Its operations are supported by four global service centers in Bengaluru, Manila, Chengdu and Fiji. Together, these centers employ ~6,500 people that provide financial service support to ANZ's global operations. Simen Munter is the global head of these so-called “group h...

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