The Six Roles of an Internal Continuous Improvement Organization

John Norcross

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Working with organizational customers to develop and deliver value-adding services is a major challenge for any internal service organization.  Continuous Improvement (CI) teams are no exception. In this article, John Norcross, Co-founder at BridgeOne:  A Change Agency describes a framework that can help internal CI teams identify and articulate the roles they can play to better meet their customer’s needs.  By having a framework they can use with internal customers, CI leaders can align expectations for service delivery and ensure their team plays the right role(s) to add the most value to the organization.