Process Change - Who is Right the VP or the Manager?

Jeff Cole

“My division is unique,” said the Vice President.  “No you’re not,” said the quality manager.  “We are different”  “Sadly, you’re not!”  After several rounds of such talk, the quality manager found himself in a new employment opportunity asking different questions such as “Would you like fries with that?” So who is right – the VP or the manager?Here’s a secret – every client a management...
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