Jeff Cole is owner and principal of JCG Management Consulting, a firm specializing in improvement strategies. A former quality executive in a Fortune 500 firm, Cole has over 30 years experience in improvement techniques and human change. He holds an MBA and industry certifications in Lean Six Sigma, Quality Management and Change Management. Cole also served two terms on the national board of examiners for the Malcolm Baldrige National Quality Award. He is a frequent speaker at conferences and has helped clients across a variety of industries. He can be found on the Internet at www.LSSCert.com and www.articlesbyJeffCole.com.