Establishing an Effective Process Excellence Training Program (Podcast)
As many process excellence leaders know, one of the key aims of a process improvement program is not to deliver merely technical results, but to change the way that people in an organization think so that improvement becomes something that everyone does on a daily basis. But instilling a “continuous improvement mindset” - as many call it - does not happen overnight and establishing an effective process excellence training program is a critical factor for success. So what are the key elements to a successful program?
In this interview, Rob Stewart, CEO and Founder of OpusWorks, formerly The Quality Group shares over 3 decades of experience in training and offers some of his top advice to companies. He also explains why he feels that the blended learning model – that is using both online and offline tactics in your training – generates the most powerful results.
To read a transcript of this podcast, click here.