The Secret of Business Transformation: Getting the Fundamentals Right

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Insight on Process Management at Office Depot

Getting the fundamentals right is key to sustaining performance whether it's transformational or otherwise, says Vince Pierce, Vice President of Global Business Transformation at retailer Office Depot. Process management is not a tactical subject, because the right fundamentals are key to everything else. In this lively session, filmed LIVE at PEX Week Orlando earlier this year, Vince Pierce shares some of the secrets of Office Depot's business excellence program and discusses why the retailer thinks Process Management sustains and differentiates performance. He also shares some specific techniques for making process management stick.