Wanted: Leadership Skills for Business Transformation


All too often process leaders are taught the tools and techniques of process improvement but not the leadership skills they need to lead business change. So just what are the leadership skills and attributes process professionals need to do their job effectively? In this Process Perspectives podcast, Hazel Cannon, leader of the UK-based not for profit Deming Forum (an organisation which provides information and development opportunities on W. Edward Deming’s methods), discusses the importance of treating leadership as a skill or capability to be developed, the specific capabilities required to lead effective change, and even recommends steps that process professionals could do right now in their jobs to be more effective leaders.