Time for high value process excellence: Interview with Xerox Chief Process Officer Gregory North

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Process is fundamental to the way we work and yet for too long it’s been confined to specialist quality or process improvement departments. Isn’t it time that process played a more prominent role in the boardroom?

That seems to be happening in certain pockets of the industry as Xerox Business Services has appointed Gregory North as its first Chief Process Officer. In this PEX Network interview, North describes the new role as well how process excellence needs to move beyond the jargon and speak the language of business to truly drive results.

Read a transcript of this podcast here.