Putting the Continuous Back in Improvement - A DTE Energy Case Study

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Continuous improvement often resembles a sporadic effort as many companies struggle with moving beyond a project-based focus on improvement to embed improvement as part of the daily work culture. So how do you put the continuous back in improvement? In this Process Perspectives program, Jason Schulist, Director Program Office, Major Enterprise Projects at Michigan-based utility DTE Energy, discusses how the company has been using kata - a type of daily routine for all employees with the concept of continuous improvement at its heart - the fundamental change that has been taking place in terms of how management views its role, and some of the early successes the company has had with embedding continuous improvement into the culture of the company.