Meeting Customer Demand through Process Excellence: A Fleet Readiness Center South West Case Study

Genna Weiss

When the Fleet Readiness Center South West could not meet all the equipment needs of its customers, it took action. A team led by Lt. Dennis Narlock improved the center to meet customer demands, and, in the process, won honorable mention for Best Project Contributing to Innovation. In this Lean Six Sigma Process Excellence Awards podcast, Genna Weiss of Six Sigma IQ speaks with Narlock, who shares his success story.