Evolving process excellence: is it time to improve improvement?

It's relatively easy for process professionals to find ways of making improvements to processes in our companies. But it can be more difficult to know what we can do to improve how our company improves. Often, we're too focused on being external change agents and making change happen in the organization that we don't look enough at how we're doing our job, says Lynn Kelley, Vice President of Continuous Improvement at Union Pacific Railway.

In this interview, Kelley discusses why the profession needs to take a harder look at what it does and how it does it and offers examples of what she's done at Union Pacific to test the waters.

Read a transcript of this interview here.