Why Organizations Need to Focus on Decisions, Not Processes

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Organizations whose success or failure is determined by the frequently occurring business decisions they make (e.g., decisions around credit approvals, pricing, eligibility, fraud detection, product recommendations, etc.) can be handicapped by systems that are centered on processes or functions. As a result, these organizations struggle to improve operational efficiency and effectiveness while managing costs and find it hard to make changes in their systems quickly, despite a pressing need to do so. To succeed, these organizations need to move their thinking from processes and functions to decisions—they need to become decision-centric.

In this whitepaper, IBM explains what it means to be a decision-centric organization and why it's so important today. Learn how organizations can gain significant operational advantages through a systematic focus on operational decision making throughout the organization. Download this whitepaper now.