Sector Data: Business Process Excellence in Financial Services

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This paper compiles Financial Service and Insurance (FS&I) sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012. There were 676 respondents to the original survey, with 8.8% or 60 respondents from FS&I companies. As the sample size is relatively small, the report compares the FS&I data with that of the cross industry averages.

Download this sector data report to:
  • Gain insight into the maturity levels, operational set up, and frameworks/methodologies used specifically within FS&I process improvement programmes
  • Find out the key investment areas and priorities for business process excellence in FS&I
  • Benchmark Financial Services and Insurance (FS&I) industry-specific data against the global data