Designing, Deploying, and Improving an Organization’s Performance Management System Using the PDCA Approach

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A performance management (PM) system can be of great value to any organization by providing periodic, repeatable cycles of information the organization can use to continually improve its operating performance. The PDCA model is a useful approach for organizing and operating a PM system. The PDCA model not only can support system development and implementation, but can also drive results-based culture change throughout the organization.

This whitepaper explores how you can apply the PDCA cycle to planning and improving your company's performance management system.