Why Process Improvement is a Human Resource Issue

Should your HR department play a greater role in leading process change?Most definitely, says consultant and researcher Brad Power. People are critical in sustaining strategy and process improvements, he argues, and that's where human resource departments can really play a greater role. In this PEX Network video interview Power explains the role he envisages HR playing in process improvement and discusses companies that are effectively involving their HR departments in achieving sustainable culture and process change.