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In too many organization, nobody – except perhaps the CEO - is really quite sure what the strategic vision of the company is and how it relates practically to the work they do on a daily basis. Does it matter? More than you might think, says the guest on this Process Perspectives podcast.
Matthew Gracie is a consultant and author of a new e-book out called Business Excellence: An Introduction and Guide. In this podcast, Gracie shares why he believes vision is the most critical component of business excellence and offers suggestions on how to make sure that everyone in your organization knows how they fit in. He always offers up ideas on how to people enthusiastic about statistics.
For more information, check out Matthew Gracie's article Shared vision is the first step to business excellence (plus 3 ways to get those metrics rights)
Questions discussed in this podcast:
- Business Excellence is such a broad term - what does it mean to you?
- Why do you think vision is such an important part of business excellence?
- Where do you find organizations often going wrong?
- Having a shared vision is important, but even more important is translating what it takes to achieve that vision into key performance targets at all levels of the organization. Can you tell me more about that?
- Finally, any more advice on what to do and perhaps even what to avoid when you're creating Key Performance Targets?