Introduction to Process Frameworks: Interview with John Tesmer, APQC



Diana Davis
12/06/2011

Heard about process frameworks but not quite sure what they are or why anyone would want to use them? Process frameworks provide a common language and approach for companies to compare processes, functions and activities to allow for a host of activites like benchmarking, standardization, and governance. APQC, an organization that provides best practice and benchmarking information, has one of the world's most utlized frameworks, the Process Classification Framework. In this Process Perspec...
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