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It’s a well established principle: before you automate your processes with fancy IT systems you need to make sure that your processes are operating as efficiently and lean as possible. Otherwise, you end up just automating bad process – which makes them even harder to change down the line. But in many companies it seems that process improvement teams and IT teams function separately. Is it time for them to work together more closely?
In this Process Perspectives interview, Neil Ward-Dutton, an analyst with UK-based MWD Advisors, explains why he thinks it's time to give some serious thought to the issue and discuss a survey that he has launched in conjunction with PEX Network to find out what can be done to help bridge the Process-IT divide.
To take the survey please click here: https://www.surveymonkey.com/s/pi_and_automation
Editor's note: read more about this in Neil's recent blog post: Do we recognise the value of business process automation?