Dealing with process in an omnichannel world

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The rise of social media and mobile technologies have lead to wide spread changes in behaviour. But what about the impact on businesses and processes? In this Process Perspectives podcast Darren Johnson, Chief Growth Officer at Kodak's Personalised Imaging Business, discusses the tectonic shifts happening in the ways that companies must now interact with their customers. Read the transcript here: Retail in a networked era: Interview with Kodak’s Darren Johnson [inlinead]
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