Continuous Improvement at Aon: Realising company, client and employee value

Hosted By: Sam Miranda
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About this Podcast...

Process Perspectives welcomes Peter Dijkstra, senior business consultant at Aon, to discuss the tangible business benefits of continuous improvement campaigns.

Tune in to hear how:

  • AON used continuous improvement techniques to improve the link between central policy administration and the broking department
  • The processing of CRM forms (new and mutations data) was reduced from 18 days to 3 days
  • AON revamped its mutations process for the CRM system to deliver actionable insight
  • Data visualisation - in particular the presenting of business intelligence in simple dashboards - is top of the agenda

Peter will be joining the PEX Network to present at the 5th Annual Nordic Process Excellence Forum in May.


Horseshoe Bay Resort, Austin, TX, United States
March 25 - 27, 2018
Norris Conference Centers, Houston, TX, United States
April 8 - 10, 2018
The Westin Austin at the Domain, Austin, TX, United States
April 10 - 12, 2018