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Process Perspectives welcomes Peter Dijkstra, senior business consultant at Aon, to discuss the tangible business benefits of continuous improvement campaigns.
Tune in to hear how:
- AON used continuous improvement techniques to improve the link between central policy administration and the broking department
- The processing of CRM forms (new and mutations data) was reduced from 18 days to 3 days
- AON revamped its mutations process for the CRM system to deliver actionable insight
- Data visualisation - in particular the presenting of business intelligence in simple dashboards - is top of the agenda
Peter will be joining the PEX Network to present at the 5th Annual Nordic Process Excellence Forum in May.