Continuous Improvement at Aon: Realising company, client and employee value
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Process Perspectives welcomes Peter Dijkstra, senior business consultant at Aon, to discuss the tangible business benefits of continuous improvement campaigns.
Tune in to hear how:
AON used continuous improvement techniques to improve the link between central policy administration and the broking department
The processing of CRM forms (new and mutations data) was reduced from 18 days to 3 days
AON revamped its mutations process for the CRM system to deliver actionable insight...
