Healthcare Insurance: Enhancing the Consumer Experience with Telematics

Andrea Charles

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Darren Olson is Director of Consumer Innovation, UPMC Health Plan. Under his leadership, the Consumer Innovation Department has grown significantly in both size and scope, representing expertise in human-centered design, visual design, product and service design and experience strategy.

In this exclusive PEX Network interview, Olson shares some of the ways the company is improving the current consumer experience with telematics.

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