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Business Process Management BPM Business Transformation Innovation Lean Six Sigma & Business Performance Lessons From Peter Drucker Organizational Change Process Mining RPA & Artificial Intelligence Tools & Technologies
Business Process Management BPM Business Transformation Innovation Lean Six Sigma & Business Performance Lessons From Peter Drucker Organizational Change Process Mining RPA & Artificial Intelligence Tools & Technologies

Columns


The Benchmark Series

The Aftermath of the Go-Go Economy
2009-01-28
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Mr Angry, You Call THAT Customer Service?

It's the wild west out there: Interview with Eloqua's VP of Customer Experience
2013-08-28
Unsubscribe...just let me go!
2013-08-22
Customer Loyalty: I am not loyal, but why should I be?
2013-05-13
7 reasons why local councils do not share best practice
2013-03-25
Corporate computing - you really want me to use THAT?!?!
2013-02-11
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The Deming Files

Build an environment where intrinsic motivation flourishes
2013-07-29
Looking at the Other Side of the ‘Moon’
2013-05-16
BOOK REVIEW - The Essential Deming: Leadership Principles from the Father of Quality
2013-01-29
3 Deming-Based Alternatives to Management by Objective
2012-04-12
Why There's No Right Way to Do MBO
2012-03-16
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No-Nonsense Project Management

Six Sigma Practitioner — or — Project Manager
2010-09-22
Risk Management in a Six Sigma Project
2010-08-24
Properly Planning a Six Sigma Project
2010-07-20
Communication Solutions for a Co-Located Six Sigma Project Team
2010-06-23
Seven Communication Solutions for a Remote Six Sigma Project Team
2010-04-20
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Six Sigma for Beginners and Intermediates

Lean Six Sigma—Not Just for the Big Guys
2008-11-17
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Upcoming Events

Business Process Management in Oil & Gas

19 January, 2021
Online

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Business Process Management in Oil & Gas

OPEX Week Live

January 25 - 29, 2021
Virtual Event

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OPEX Week Live

The Connected Worker

26 - 27 January, 2021
Online

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The Connected Worker

Midstream Operational Excellence

16 - 17 February, 2021
Online

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Midstream Operational Excellence

PEX Live: Digital Mortgage Process 2021

16 - 17 February, 2021
Online

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PEX Live: Digital Mortgage Process 2021

2nd Chief Transformation Officer Virtual Summit 2021

17 February, 2021
Virtual Event

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2nd Chief Transformation Officer Virtual Summit 2021

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AI and RPA: The technology powering order management digital transformation

2021-02-24
01:00 PM - 02:00 PM CST

Attend this educational webinar that dives into the world of AI and RPA to understand how these tech...
AI and RPA: The technology powering order management digital transformation

Why automation is the new normal for accounts receivable collections in 2021

2021-01-26
12:00 PM - 01:00 PM EST

Attend this webinar to find out why accounts receivable collections automation is key to lowering da...
Why automation is the new normal for accounts receivable collections in 2021

Leveraging application containerization to enhance agility, efficiency and speed to market

2020-12-09
11:00 AM - 12:00 PM EST

Join experts from LTI and IBM as they share advice on how to ensure your migration to containerizati...
Leveraging application containerization to enhance agility, efficiency and speed to market

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