BPM Straight Up - Separating Fact from Fiction Posts


In our last installment, we drew comparisons...
Have you had one or more business improvement or transformation projects that just didn’t deliver what was expected? Most companies do! The question is why? Part of the reason...
Formal methods and approaches helped stabilize IT projects – how about a hybrid method you can use to deliver consistent business change outcomes?
The immediate answer is "of course" continuous improvement is a good thing. What fool would say that it is not? That was once my answer. But is this really an "unequivocal, yes"?...
How to reduce the risk of failure in your BPM project
Going beyond involvement to gain commitment
Building the Foundations for a BPM CoE – Part 7
Building the Foundations for a BPM CoE – Part 6 This column is the sixth...
If your company could benefit from a BPM CoE, what do you need to succeed?
Building the Foundations for a BPM CoE – Part 4 The business...
Building the Foundations for a BPM CoE – Part 3
Building the Foundations for a BPM CoE - Part 1 A BPM Center of Excellenc...
As the Association of Business Process Management Professionals (ABPMP) marks its 10th anniversary, columnist Dan Morris looks...
Why successful outcomes are so elusive A lot of projects are tick list successes and business failures, says columnist Dan Morris. Here’s why many to most improvement proje...
Actions speak louder than words
Published: 2013-01-21
So many companies have great slogans for customer service. Shame they don’t actually practice them. "Customer focus", "Voice of the Customer" and other names for customer interaction improvement have become ingrained int...
Second of a two part column looking at the impact of mobile technology and social media in BPM In
Emerging mobile technology is literally changing the way we live, writes columnist Dan Morris. This is the first part of a two part column looking at the impact of mobile technology and social media in BPM.
For many of us the focus in increasing efficiency has been on tasks and IT support. The gains have proven the value of this focus. Unfortunately we all overlook a simple problem that saps an organization of vitality and is a serious drain on e...
Many businesses today are hampered by "good enough" thinking and a focus on barebones operations, writes columnist Dan Morris. But as the economy picks up that will soon be no longer enough. Here’s why.
What Does an Elephant Look Like? It Depends on Perspective! Every group within a business has different priorities and their own perspective on how it all fits together, writes c...
Companies are being sold, merged, and going out of business every day. These are casualties of the current market and an inability to adjust quickly. In this fast changing market, is it time that process professionals refocus their efforts...
Why Some Improvements Might Not Be Improvements at All There are always three basic questions you must ask in any business...
Beware, lack of certain skills may be hazardous to your business Should the leader of your business transformation be an i...
How can you improve your chances of BPMS project success? asks columnist Dan Morris. The answer: formalize your approach. The trouble is, what approach do you adopt? ...