The process revolution: transforming your organization with business process improvement
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Global process improvement expert Craig Reid summarizes the key issues, the “hot spots” that organizations face today and how they can start to focus their efforts to become truly customer- centric. There are a multitude of handbooks explaining methodologies, tools and techniques on how to implement process improvement – but this is a book about the why of business process improvement. This is an ebook to digest then hand to your boss and your boss’s boss. It’s a book to inspire, to fist pump the air and most importantly to start a process revolution in your organization.