Behind the Scenes at Vodafone Hutchsion Australia: 2015 Transformation Journey to Process Excellence

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Today, process excellence techniques are increasingly being established and aligned with continuous improvement, collaborative initiatives and customer-centric approaches.
PEX Network’s Editor, Jason McGee-Abe, spoke to Carole Rollings, Head of Process Excellence at Vodafone Hutchison Australia, about the operator’s process maturity, propositions, and initiatives under its current transformation programme.
With over 20 years’ experience in Finance and Telecoms with a particular expertise in customer-facing processes, and with vast knowledge of Lean and Six Sigma tools and techniques, Carole gives us a teaser of the successful case study presentation she’ll be discussing at PEX Week Australia on 28th July, 2015.