How did Uber run Lean Operations whilst Achieving Operational Excellence?
Uber, a global online transportation organization, is a name that is synonymous with the modern idea of what a company should look like; Online, growing quickly, and with some strong investment to boot. Founded as UberCab in 2009, Uber has developed themselves as the target that many organisations are now trying to emulate in their success.
In the 8 years that they have been trading Uber has received multiple investments reaching heights of $2 billion from a private equity firm in 2016, and their value has hit over $60 billion and continues to grow, as they have dominated the US and Australian markets while making good headway in Europe and all over the globe.
With such quick growth there is a challenge that a business faces to maintain a level of Operational Excellence whilst at the same time pushing the boundaries and achieving long term success. As part of our upcoming OPEX Week: Business Transformation Europe Summit (25th-27th April, London), we are delighted to have Amar Patel, Senior Operations Manager at Uber coming down to give a keynote speech. The speech itself will look to take the audience on a journey of how Uber have managed to achieve the operational excellence & growth that they have experienced over the past 5 years.
Starting with an introduction to the culture within Uber, Amar will break down the key elements of how Uber managed to scale their operational excellence from small beginnings to the global business they are today.
- Introduction to Uber's Culture: Hustle & raising the bar to deliver world-class operations.
- Let Builders Build: Scaling operational excellence whilst still remaining localized & celebrating cities.
- Making Magic: Creating a customer experience for your audience.
- Owners, not renters: People management when operating centrally.
- Big Bold Bets: The importance of remaining flexible in a fast paced and dynamic industry.
Joel De Figueiredo, Senior Conference Director at PEX Network said, “Everybody knows about Uber and the leading platform excellence enterprises who are taking the world by storm. What’s really interesting is the innovation behind what remain traditional OPEX techniques. Uber’s use of lean operations and driving a customer-centric ethos will sound familiar to many; but the extent of their flexibility is what allows them to continuously innovate in a dynamic market where customer obsession is key.”
OPEX Week Europe 2016
If you are interested in joining Amar at OPEX Week: Business Transformation Europe Summit (25th-27th April, London) or would like to learn more about what is happening at the event please download the full agenda to find out more. You can save up to £200 if you book by the 31st March!