From Business Process Excellence USA: Exclusive Interview with Steven Carleton, COO, Global Shipping eBay Inc

Andrea Charles

There was a heatwave in San Francisco last week but it wasn't the only thing that was sizzling. The PEX Nextwork's 5th Annual Business Process Excellence Summit was also taking place in the city. This annual event provides the USA’s ultimate guide to innovating across the enterprise and reinventing business models to achieve true performance excellence and featured key speakers including eBay, IBM and General Motors. I was lucky enough to catch up with Steven Carleton, COO, Global Shipping eBay...
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