Are You Ready for the Digital Transformation? How Desjardins Insurance is Solidifying its Operational Excellence Performance Environment



Andrea Charles
08/11/2016

"Digital transformation means providing all our clients the possibility to interact with us via the channel they want, when they want. As a client experience leader, we will follow the client journey across all interaction channels.” - Benoit Gowigati VP, Performance and Operational Excellence at Desjardins General InsuranceYou think you are ready for the digital transformation, but do you have the right foundation in place?  Having a clear performance framework is the starting point for a...
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