Are You Ready for the Digital Transformation? How Desjardins Insurance is Solidifying its Operational Excellence Performance Environment
"Digital transformation means providing all our clients the possibility to interact with us via the channel they want, when they want. As a client experience leader, we will follow the client journey across all interaction channels.” - Benoit Gowigati VP, Performance and Operational Excellence at Desjardins General Insurance
You think you are ready for the digital transformation, but do you have the right foundation in place? Having a clear performance framework is the starting point for a successful digital transformation journey. Ahead of the PEX Network’s 3rd Annual Operational Excellence in Insurance event, key speaker Benoit Gowigati VP, Performance and Operational Excellence at Desjardins General Insurance, shares his insights on creating the right environment for digital transformation at the third-largest property and casualty insurance company in Canada.