Are You Ready for the Digital Transformation? How Desjardins Insurance is Solidifying its Operational Excellence Performance Environment
"Digital transformation means providing all our clients the possibility to interact with us via the channel they want, when they want. As a client experience leader, we will follow the client journey across all interaction channels.” - Benoit Gowigati VP, Performance and Operational Excellence at Desjardins General InsuranceYou think you are ready for the digital transformation, but do you have the right foundation in place? Having a clear performance framework is the starting point for a...
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