How process-driven cross-training helped a global food supplier overcome the challenges of Covid-19

Most organizations have felt the disruption of the Covid-19 pandemic in one way or another, with many businesses struggling to adapt to ‘the new normal’.

This year, global food supplier Driscoll’s had to face an unpredictable challenge. Widespread staffing shortages caused by the lockdown and quarantine efforts urged Driscoll’s to react fast to secure its global supply chain and maintain high standards of customer service, even during the crisis.

Thanks to early investments in digital transformation, Driscoll’s had its core business processes defined, documented and available company-wide. It helped the organization implement a system of cross-training critical roles to fill the gaps and to tackle the challenges posed by Covid-19 quickly and smoothly, and keep the business on track.

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Download this success story to discover:

• How Driscoll’s was able to build a cross-training framework in the middle of a crisis thanks to its prior process management efforts.
• Why it is crucial to define, document and make processes available company-wide.
• How a solid process framework helps Driscoll’s support continuous improvement.