How did Crawford Increase Back Office Efficiencies by 97%?




Crawford & Company, the world’s largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, faced the common insurance industry pressures to modernize aging systems for great flexibility, mobility and social customer engagement, as well as the business process outsourcing pressures to reduce costs while delivering "personalized" processes to a global customer base.

Crawford’s Global CIO & EVP Brian Flynn embarked on a mission to transform how his IT team could accelerate Crawford’s business performance through better data visibility, intelligent process automation and guidance, social collaboration and mobility – all on a global scale.

In the course of this white paper, you will discover how the global claims management company experienced:

  • 80% acceleration of claims uptake
  • 70% acceleration of customer invoicing
  • 90% streamlining of call center operations
  • 97% increase in back-office efficiencies
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