BPA: How social collaboration and cloud computing are changing process improvement

Business Process Analysis (BPA) is a fundamental technique for analyzing and improving business performance, whether or not it results in the automation of the business processes. In the past, BPA was performed mainly by specialized process analysts and architects, with very little involvement from other stakeholders and process participants. The quality and speed of the analysis can be greatly improved by including stakeholders in collaborative analysis and design, which requires easy-to-use, cloud-based BPA tools to remove any barriers to participation.

This paper provides an introduction to the value of BPA and social collaboration, explores why BPA, social and cloud form the perfect partnership for business process improvement and wraps up with some practical use cases for social BPA in the cloud.