Achieve Process Innovation through Business Process Management

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A more thorough approach to BPM interconnects processes throughout your organization—and beyond

The consumerization of IT has ushered in a new age: the era of the super-empowered consumer. Your customers today have more choices than ever and low switching costs make it easy for your customers to seek another vendor if your business does not meet the rising expectations. Meanwhile, customer expectations are no longer tied to the industry or to the market segment of a business. Today’s consumer experiences are transferrable throughout all the business entities with which that consumer interacts.

Processes are what turn isolated customer interactions into holistic customer experiences. The reality of today’s empowered consumer has made it an imperative for you to provide superior customer interactions at every opportunity. You must deliver value to your customers at each point of interaction and then you must use each customer encounter to strengthen the relationship.

This whitepaper looks at how a holistic approach to Business Process Management (BPM) that puts BPM at the core of process innovation can help you optimize the value delivered throughout your organization. Download this whitepaper for insight into:

  • The increasing need to focus on cross-functional cohesiveness and provide deep visibility and synchronization in design and execution across all processes
  • How Business Process Management is core to process innovation (i.e. the use of technology to improve and transform day-to-day business operations)
  • A practical example exploring how Jiangning District - an emerging, modern Chinese city - deployed a digital urban management system to optimize unit grid, urban facility and event management
  • Achieve process innovation through business process management