The U.S. Postal Service's IQPC Award Winning Process Improvement in Manufacturing Project

Learn how the United States Postal Service applied Process Excellence to reduce work hours in the powered industrial vehicle operation in its Miami processing distribution center — and achieved major cost savings of $1.5 million as a result. Justin Glass, an operations industrial engineer for the Southeast Area of the U.S. Postal Service, discusses the highlights of his team's project, which was the recipient of the Best Process Improvement in Manufacturing Project for Large Corporations at IQPC’s North American 2010 Process Excellence Awards.

Glass reveals:

•How he and his team tied this Process Excellence project to the overall company strategy
•The steps and tools the U.S. Postal Service took to reduce the working hours
•The challenges Glass and his team faced throughout the project and how they overcame them

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