Strategies for Successful Business Process Change

How do you get to the next level of productivity improvement? By not starting off with what you've got, says Derek Miers, BPM industry Analyst at Forrester Research. Businesses need to think about what they should be delivering to their customers, says Miers, and not about how to tweak existing infrastructure and processes.

In this PEX Network video interview, filmed on location at our recent Process Excellence Europe event, Miers talks about something he calls the organizational weave of an organization and the importance of not adopting one single process approach, but rather knitting the elements of each one that adapts best to the organization.
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