Moving from Small to Large Scale BPM

When companies are first getting started with BPM they often start small - in a focused business area or on a particular process - before expanding in scope. But what kind of challenges can you expect as you move from small scale implementation to a large scale BPM Programme?

In this PEX Network video interview, Emlyn van der Wal, Head of International Process Design at European banking group ABN AMRO, describes the key challenges companies often encounter when moving from simple improvement projects, and gives insight into how you can create a seamless process management infrastructure for superior operational excellence and delivery capabilities.