Linking Operational and Process Improvement to Strategy

Strategy and vision create the framework within which all operational and process improvement initiatives sit. However, too often the strategic vision fails to connect with the day-to-day running of the organization.

In this video, recorded during PEX Week Europe, John Macdonald, Global Manager Business Processes at TNT Express shares how to ensure that you're focussing your efforts on the areas that matter most for delivering organizational goals and overall strategy.