GE Capital Prepares to Supercharge Growth

Posted: 03/03/2011
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Quality means driving a more reliable and consistent customer experience, says Keven Carpenter, Quality Leader at GE Capital, Americas. In this Process Excellence Network video interview, Carpenter discusses how everybody in the business has the opportunity to enhance the customer experience, explains why 75% of the process improvement work at GE Capital, Americas, is focused on the front-end (sales, marketing and risk), and how he's planning to supercharge growth this year.