Interview with Europe's Best Start Up Programme Award Winner

The winner of Process Excellence Network's Best Start Up Programme Europe Award for 2011, Kuwait Petroleum, shares the secrets behind the success of its start up global Six Sigma program.

In this PEX Network video interview, recorded on location at Process Excellence Week Europe, Mary Henderson, IT and Technology Manager at Kuwait Petroleum International Aviation Company, discusses the drivers for their Six Sigma program, describes how the company got the program off the ground and running, and the successes they've had along the way. She also discusses key points of learning - including the importance of top-down leadership and the critical role that the "softer" skills play in process improvement.


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