How Process Excellence Underpins Growth at Cable and Wireless

Slower growth in the telecommunications industry means that there is increasing pressure on profit margins, says Mark Zirbser, Head of Process Excellence at global telecommunications company Cable & Wireless, so improving process efficiency to drive growth has become a critical role of process improvement in the industry.

In this PEX Network video interview, Zirbser discusses how Process Excellence is as much about innovation as improving operational performance. He also reveals how Cable & Wireless' process excellence unit - called Business Enablement and Technology - brings together "change agents" from IT and Lean Six Sigma in order to garner the best that each discipline has to offer.
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